Home
Online Bill Viewing
Customer Service
Rates
History
Emergency Info
Energy Audit
Rules & Regulations
Current Events

SCHEDULE OF RULES AND REGULATIONS

 

1.     Application for Service.  Each prospective Customer desiring utility service shall be required to sign Distributorís standard form of application for service or contract before service is supplied by the Distributor.  Said application shall contain pertinent information, such as Social Security #, driver license #, and other information necessary for billing and collecting of the account.

 

1A. Customers who are applying for utility service, will be required to bring a copy of their deed or a signed lease agreement from the landlord that lists all persons over the age of 18 who will be living at the residence.

 

2.    Deposit.  A deposit or suitable guarantee as outlined in the Customer Service Policy may be required of any Customer before utility service is supplied.  Please reference sections entitled Deposits, Deposit Refunds, and Interest for specific requirements.

 

3.      Point of  Delivery.  The point of delivery is the point, as designated by Distributor, on Customerís premises where current is to be delivered to building or premises.  All wiring and equipment beyond this point of delivery shall be provided and maintained by Customer at no expense to Distributor.

 

4.     Customerís Wiring Ė Standards.  All wiring of Customer must conform to Distributorís requirements and accepted modern standards, as exemplified by the requirements of the National Electric Safety Code and the National Electrical Code.

 

5.     Inspections.  Distributor shall have the right, but shall not be obligated, to inspect any installation before electricity is introduced or at any later time, and reserves the right to reject any wiring or appliances not in accordance with Distributorís standards; but such inspection or failure to inspect or reject shall not render Distributor liable or responsible for any loss or damage resulting from defects in the installation, wiring, or appliances, or from violation of Distributorís rules, or from accidents which may occur upon Customerís premises.

 

6.   Underground Service Lines.  Customers desiring underground service lines from Distributorís overhead system must bear the excess cost incident thereto.  Specifications and terms for such construction will be furnished by Distributor on request.

 

7.   Customerís Responsibility for Distributorís Property.  All meters, service connections, and other equipment furnished by Distributor shall be, and remain, the property of Distributor.  Customer shall provide a space for and exercise proper care to protect the property of Distributor on its premises, and, in the event of loss or damage to Distributorís property arising from neglect of Customer to care for same, the cost of the necessary repairs or replacements shall be paid by Customer.

 

 8.    Right of Access.  Distributorís identified employees shall have access to Customerís premises at all reasonable times for the purpose of reading meters, testing, repairing, removing, exchanging any or all equipment belonging to Distributor, or upgrading existing facilities on customerís property for the additional purpose of serving other customers.

 

9.      Billing.  Bills will be rendered monthly and shall be paid at the office of Distributor or at other locations designated by Distributor.  Failure to receive bill will not release Customer from payment obligation.  Should bills not be paid by due date specified on bill, Distributor may at any time thereafter, upon five (5) days written notice to Customer, discontinue service.  Bills paid after due date specified on bill will be subject to additional charges, not to exceed 5%.  Should the due date of bill fall on a Sunday or holiday, the business day next following the due date will be held as a day of grace for delivery of payment.  Remittances received by mail after the due date will not be subject to such additional charges if the incoming envelope bears United States Postal Service date stamp of the due date or any date prior thereto.

 

10.     Discontinuance of Service by Distributor.  Distributor may refuse to connect or may discontinue service for the violation of any of its Rules and Regulations, or for violation of any of the provisions of the Schedule of Rates and Charges, Customer Service And Collection Policy, or of the application of Customer or contract with Customer.  Distributor may discontinue service to Customer for the theft of current or the appearance of current theft devices on the premises of Customer.  The discontinuance of service by Distributor for any causes as stated in this rule does not release Customer from his obligation to Distributor for the payment of minimum bills as specified in application of Customer or contract with Customer.

 

11.     Connection, Reconnection, and Disconnection Charges.  Distributor may establish and collect standard charges to cover the reasonable average cost, including administration, of connecting or reconnecting service, or disconnecting service as provided above.  Higher charges may be established and collected when connections and reconnections are performed after normal office hours, or when special circumstances warrant. 

 

12.     Termination of Contract by Customer.  Customers who have fulfilled their contract terms and wish to discontinue service must give at least three (3) daysí written notice to that effect, unless contract specifies otherwise.  Notice to discontinue service prior to expiration of contract term will not relieve Customer from any minimum or guaranteed payment under any contract or rate.

 

13.      Service Charges for Temporary Service.  Customers requiring electric service on a temporary basis may be required by Distributor to pay all costs for connection and disconnection incidental to the supplying and removing of service.  This rule applies to circuses, carnivals, fairs, temporary construction, and the like. 

 

14.      Interruption of Service.  Distributor will use reasonable diligence in supplying current, but shall not be liable for breach of contract in the event of, or for loss, injury, or damage to persons or property resulting from, interruption in service, excessive or inadequate voltage, single-phasing, or otherwise unsatisfactory service, whether or not caused by negligence. 

 

15.     Shortage of Electricity.  In the event of an emergency or other condition causing a shortage in the amount of electricity for Distributor to meet the demand on its system, Distributor may, by an allocation method deemed equitable by Distributor, fix the amount of electricity to be made available for use by Customer and/or may otherwise restrict the time during which Customer may make use of electricity and the uses which Customer may make of electricity.  If such actions become necessary, Customer may request a variance because of unusual circumstances including matters adversely affecting the public health, safety and welfare.  If Customer fails to comply with such allocation or restriction, Distributor may take such remedial actions as it deems appropriate under the circumstances including temporarily disconnecting electric service and charging additional amounts because of the excess use of electricity.  The provisions of the Section entitled Interruption of Service of this Schedule of Rules and Regulations are applicable to any such allocation or restriction. 

           

16.     Voltage Fluctuations Caused by Customer.  Electric service must not be used in such a manner as to cause unusual fluctuations or disturbances to Distributorís system.  Distributor may require Customer, at his own expense, to install suitable apparatus which will reasonably limit such fluctuations. 

 

17.     Additional Load.  The service connection, transformers, meters, and equipment supplied by Distributor for each Customer have definite capacity, and no addition to the equipment or load connected thereto will be allowed except by consent of Distributor.  Failure to give notice of additions or changes in load, and to obtain Distributorís consent for same, shall render Customer liable for any damage to any of Distributorís lines or equipment caused by the additional or changed installation.

 

18.     Standby and Resale Service.  All purchased electric service (other than emergency or standby service) used on the premises of Customer shall be supplied exclusively by Distributor, and Customer shall not, directly or indirectly, sell, sublet, assign, or otherwise dispose of the electric service or any part thereof. 

 

19.     Notice of Trouble.  Customer shall notify Distributor immediately should the service be unsatisfactory for any reason, or should there be any defects, trouble, or accidents affecting the supply of electricity.  Such notices, if verbal, should be confirmed in writing.

 

20.     Non-Standard Service.  Customer shall pay the cost of any special installation necessary to meet his particular requirements for service at other than standard voltages, or for the supply of closer voltage regulation than required by standard practice.

 

21.     Meter Tests.  Distributor will, at its own expense, make periodical test and inspections of its meters in order to maintain a high standard of accuracy.  Distributor will make additional tests or inspections of its meters at the request of Customer.  If tests, made at Customerís request show that the meter is accurate within two percent (2%), slow or fast, no adjustment will be made in Customerís bill, and Distributorís standard testing charge will be paid by Customer.  In case the test shows meter to be in excess of two percent (2%) fast or slow, an adjustment shall be made in Customerís bill over a period of not over thirty (30) days prior to date of such test, and cost of making test shall be borne by Distributor.

 

22.     Relocation of Outdoor Lighting Facilities.  Distributor shall, at the request of Customer, relocate or change existing Distributor-owned equipment.  Customer shall reimburse Distributor for such changes at actual cost including appropriate overheads.

 

23.     Billing Adjusted to Standard Periods.  The demand charges and the blocks in the energy charges set forth in the rate schedules are based on billing periods of approximately one month.  In the case of the first billing of new accounts (temporary service, cotton gins, and other seasonal customers excepted) and final billings of all accounts (temporary service excepted) where the period covered by the billing involves fractions of a month, the demand charges and the blocks of the energy charge will be adjusted to a basis proportionate with the period of time during which service is extended. 

 

24.     Scope.  The Schedule of Rules and Regulations is a part of all contracts for receiving electric service from Distributor, and applies to all services received from Distributor, whether the service is based upon contract, agreement, signed application, or otherwise.  A copy of this schedule, together with a copy of Distributorís Schedule of Rates and Charges, including rate actions initiated by SUB, approved in an open SUB Board of Directors meeting and communicated to the public by press attending the meeting, shall be kept open to inspection at the offices of Distributor, or may be found on Distributors website (sweetwaterutilities.com).

 

25.     Revisions.  The Rules and Regulations may be revised, amended, supplemented, or otherwise changed from time to time, without notice.  Such changes, when effective, shall have the same force as the present Rules and Regulations. 

 

26.     Conflict.  In case of conflict between any provision of any rate schedule and the schedule of Rules and Regulations, the rate schedule shall apply.

 

27.     Meter Tampering and Power Diversion Fees.  If a meter seal has been tampered with or removed, upon discovery an investigation may occur.  Should this occur, a $100.00 tampering fee may be assessed.  If power is diverted or there is tampering with a meter which results in the diversion of electricity, or other provided utility service, a $200.00 charge will be assessed against the customer, in addition to the estimated cost of electricity use for one month, based on prior usage history.  The decision to prosecute for power theft will be left up to the discretion of the Sweetwater Utilities Board.  These charges must be paid before service will be restored, or considered in good standing. 

 

28.     Customerís Energy Use Data.  Upon request from customer who holds account with SUB, using procedures established by SUB, SUB will make available their energy usage data. They can receive up to 12 months prior usage for their account only, this information will not be made available to any other parties who are not listed on the account.